X689 Privacy Policy —
Your Data, Our Responsibility

This Privacy Policy ("Policy") is issued by x689 ("Platform", "we", "us") and applies to all members who use the x689.bet website and its associated mobile applications. We believe your privacy is a fundamental right — and protecting it is our responsibility.

By accessing the x689 Platform or creating an account, you consent to the collection and use of your information as described in this Privacy Policy. If you disagree with any part of this Policy, please stop using the Platform and contact us.

This Privacy Policy was written with Bangladeshi users in mind and also follows the guidelines of international data protection laws, including GDPR. We review this Policy on a regular basis and will notify you in a timely manner of any changes.

Various types of information are collected when you register and use the x689 platform. This data is collected to provide you with a safe and improved experience, meet legal obligations, and prevent fraud. A detailed breakdown of the information collected is provided below:

We only collect information that is genuinely necessary to provide our services. Requesting or collecting unnecessary data is against our policy. Documents submitted for KYC verification are stored in encrypted form on secure servers.

X689 uses collected data only for specific, transparent purposes. Every use of your information has a lawful basis — whether that is your consent, a legal obligation we must fulfill, or a contractual responsibility to you.

• Account Creation & Management: Your information is used to complete registration, verify your identity, and ensure account security.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Fraud Prevention: Data is analysed to detect duplicate accounts, monitor unusual transactions, and prevent bonus abuse.
• Service Improvement: Usage patterns are analysed to improve platform features and enhance the overall user experience.
• Legal Compliance: Data is retained to meet the requirements of Anti-Money Laundering (AML) laws and Know Your Customer (KYC) regulations.
• Customer Support: Account and transaction information is used to resolve your complaints and inquiries as quickly as possible.
• Promotional Communications: Relevant offers and updates are only sent with your consent. You can unsubscribe at any time.
• Responsible Gaming: Data is used to monitor gameplay patterns, identify problematic gaming behaviour, and provide appropriate support.

X689 does not generally share your personal data with third parties. In certain specific circumstances, limited data may be shared — always on a lawful basis and strictly limited to what is necessary.

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, and USDT gateways to process transactions. These payment partners operate under their own privacy policies.
• KYC Verification Services: Required documents are shared with a licensed third-party KYC provider for identity verification. This process is fully secure and encrypted.
• Regulatory Authority: Data may be disclosed as a legal obligation in response to valid requests from licensing authorities or law enforcement agencies.
• Legal Proceedings: We may be required to disclose certain data under a court order or government directive — in such cases, we will inform you to the extent legally permitted.
• Technology Service Providers: Limited technical data may be shared with trusted partners for server hosting, cybersecurity, and analytics services — always under strict confidentiality agreements.

X689 employs industry-leading security technology to protect your data. Our security team monitors systems around the clock and is equipped to respond to any threat immediately. We also conduct regular security audits.

• 256-bit SSL Encryption: All communications between your browser and our servers are encrypted — no third party can access this data.
• AES-256 Data Encryption: Sensitive data stored on our servers is protected with industry-grade AES-256 encryption.
• Two-Factor Authentication (2FA): An extra layer of account security — OTP verification required for login and withdrawals.
• Firewall & DDoS Protection: An advanced firewall system to protect against unauthorised access and cyber attacks.
• Regular Security Audits: Penetration testing and security audits conducted by independent third parties.
• Staff Training: All staff with access to customer data undergo strict data protection training.

That said, no method of transmission over the internet is 100% secure. In the event of a security breach, we will notify affected members and the relevant regulatory authority within 72 hours, as required by applicable law.

X689 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform. We use three types of cookies:

• Essential Cookies: To maintain login sessions, ensure security, and keep core platform functions running. These cookies are essential to platform operation and cannot be disabled.
• Analytics Cookies: Used to understand user behavior and improve the platform. Data collected through these cookies is fully anonymized — no personal information is linked.
• Preference Cookies: To save your language preference, display settings, and other personalizations — making your gaming experience smoother and more enjoyable.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging into your account and using certain features.

You have a number of important rights over your personal data. x689 respects these rights and is committed to supporting any legitimate request. To exercise your rights, email us at support@x689.bet.

Upon receiving your request, we typically Within 30 days We will respond. Complex cases may require an additional 60 days — you will be notified in advance if so. Certain data may not be erasable for legal reasons.

X689 does not retain your data longer than necessary. A specific retention period is defined for each data type, based on legal obligations and business requirements.

• Account Information: For the duration of the active account and a minimum of 5 years after closure (as required under AML regulations).
• Transaction History: 7 years from the date of the last transaction — required for legal and regulatory compliance.
• KYC Documents: Retained for up to 5 years after the end of the relationship.
• Communication Records: Support chat and email records are retained for up to 2 years.
• Log Files & Technical Data: Typically 90 days, or longer in the case of security investigations.
• Marketing Preferences: Until unsubscribed, plus a 3-year retention period as a prohibition record thereafter.

Once the retention period expires, data is securely and permanently deleted or fully anonymised so that you can no longer be identified in any way.

X689 is a strictly 18+ platform. We do not knowingly collect or store data from anyone under the age of 18. Age is verified at registration and further confirmed through the KYC process.

If we become aware that a minor's information has been collected inadvertently, the account will be suspended immediately and all associated data permanently deleted. Parents or guardians with concerns may contact us at support@x689.bet.

X689 may update this Privacy Policy from time to time due to legal changes, the introduction of new services, or security improvements. For any significant changes, we will:

• At least 14 days ago We will notify you by email.
• We will display a notification when you log in to the platform.
• A summary of changes will be noted on this page.
• Previous versions will be archived for reference.

Continued use of the Platform after any changes have taken effect will be considered acceptance of the updated Policy. If you object to any changes, please close your account and contact us.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We typically respond within 72 hours.

• Email: support@x689.bet
• Subject Line: Write "Privacy Request" in the subject line.
• Live Chat: Log in to the platform and reach us via the support chat.
• Response Time: General inquiries within 24 hours, data requests within 30 days.